FREQUENTLY ASKED QUESTIONS
For other inquiries​ that are not answered by the guide below, send us a message on
Instagram: @thecorespace.ph
Viber: 0917 127 8008
FAQs
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CLASS CANCELLATION POLICY
We understand that life happens! If you need to cancel or reschedule your class, please review our policy below:
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Cancellations made at least 12 hours before class or appointment start time will be credited back to your account for future use.
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Cancellations made within 12 hours of the class start time are considered late cancellations. The session will be deducted from your package and cannot be credited back.
If you’d like to switch to another class, please do so before the 12-hour cutoff to avoid losing your session.
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SENDING A FRIEND IN YOUR PLACE
Can’t make it? You’re welcome to send someone to take your spot — even if your package is marked non-shareable!
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Contact the studio’s front desk so our team can update the booking and ensure your buddy is ready to go and suited to the class level.
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Your guest must have (or create) an account before class.
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New students are required to book and attend a FOUNDATION BEGINNER CLASS before joining any regular class. This session provides a brief orientation with the instructor and an introduction to the Reformer and studio method to ensure a safe and effective experience.
Thank you for your understanding and for helping us keep classes running smoothly!
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LATE ARRIVAL POLICY
We understand that sometimes life happens and you might run late. However, due to a limited number of machines and to keep classes running smoothly:
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We encourage all clients to arrive 15 minutes before their scheduled session.
This allows time to check in, prepare, and settle in before class begins.
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Grace Period for Late Arrivals
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Clients may enter the class within 10 minutes after the scheduled start time.
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After 10 minutes, entry will no longer be allowed to avoid disrupting the session and for safety reasons. This is considered a used class and can no longer be rescheduled or refunded.
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Missed time due to late arrival cannot be credited, refunded, or transferred
If you are registered for a class but have not arrived by the start time, your spot may be given to a waitlisted or drop-in student.
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WHAT SHOULD I BRING TO CLASS?
To have the best experience in your class, please bring:
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A water bottle
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A towel
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Your own yoga towel (REQUIRED for hot yoga and hot mat classes)
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Grip socks (REQUIRED for Reformer Pilates and Mat Pilates classes)
We also recommend wearing comfortable, movement-friendly clothing so you can move freely and safely during your practice.
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STUDIO CHANGES AND CANCELLATION POLICY
From time to time, classes may be canceled by the studio due to unforeseen circumstances such as:
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Instructor unavailability
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Equipment issues
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Weather or other emergencies
If a class is canceled by the studio:
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We will notify you as soon as possible via your registered contact number and email.
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You will receive a full credit or refund for the canceled class.
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You will be given priority booking to reschedule into another preferred class, subject to availability.
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Credits can be applied to future classes or services at your convenience.
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Schedule or Instructor Changes
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The studio reserves the right to adjust schedules or substitute instructors when necessary.
Thank you for your understanding and flexibility. Our priority is your safety and providing a high-quality experience.
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What happens if my class has only one student?
(APPLICABLE TO WELLNESS ROOM CLASSES ONLY)
Sometimes, if only one student is registered for a class, the studio may need to cancel it to ensure a better group experience and efficient use of our instructors’ time.
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What should I expect?
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You will be notified via registered contact number and email as soon as possible if your class is canceled due to low enrollment.
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You can choose to reschedule to another class that fits your schedule.
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You can receive a full credit to use for future classes or services.
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30 and 70 CREDIT Packs FAQs
For other inquiries​ that are not answered by the guide below, send us a message on
Instagram: @thecorespace.ph
Viber: 0917 127 8008
FAQs​
​
General FAQs applies to the 30 and 70 credits packs as well.
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30 CREDITS PACK POLICY
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Valid for 6 months from the date of your first class.
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The 30 credits can be used by up to 3 different accounts (friends, family, or yourself!).
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Class credits are fully transferable and distributable among the 3 accounts in any way you prefer.
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70 CREDITS PACK POLICY​
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Valid for 12 months from the date of your first class.
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The 70 credits can be used by up to 5 different accounts (friends, family, or yourself!).
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Class credits are fully transferable and distributable among the 5 accounts in any way you prefer.
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You can try any of the classes the studio offers with these packages! Enjoy the flexibility of sharing your classes with loved ones or spreading your sessions across multiple schedules!
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WHAT IS THE VALIDITY PERIOD FOR MY CLASS PACK?
The 30 Credits Pack is valid for 6 months from the date of purchase. The 70 Credits Pack is valid for 12 months from the date of purchase. Please use your classes within this period.​
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CAN I SHARE MY PACK WITH OTHERS?
Yes! The 30 Credits Pack can be used by up to 3 accounts. The 70 Credits Pack can be used by up to 5 accounts. You can distribute the class credits any way you want among those accounts.
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HOW DO I TRANSFER CREDITS TO SOMEONE ELSE?​
Simply let our front desk or studio staff know which accounts will be using the credits, and we’ll update your account accordingly.
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If one account can no longer use the pack (e.g., due to injury, travel, or schedule conflicts), the remaining users may request to transfer that slot to another person.
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Each pack is allowed one (1) account replacement during its validity period.
WHAT HAPPENS IF I DON'T USE ALL MY CLASSES BEFORE THE EXPIRATION?
Unused classes will expire after 6 months and will no longer be available for use or refund.
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CAN I PAUSE OR EXTEND MY CLASS PACK VALIDITY?
Generally, class packs cannot be paused or extended, but exceptions may be made for medical or other valid reasons with proper documentation. Please contact the studio for assistance.
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CAN I PAUSE MY CLASS PACK IF I HAVE A PLANNED TRIP OR NEED TO TAKE A BREAK?
We understand that life gets busy and sometimes you need to take a break. We offer a pause option for class packs under the following conditions:
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Pauses can be requested for a minimum of 2 weeks and up to 1 month per pause.
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You must notify the studio at least 7 days before your intended pause start date.
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Paused class packs will have their validity period extended by the duration of the pause.
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Only ONE pause per 6-month validity period is allowed.
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Pauses are subject to approval and documentation (e.g., travel plans or medical reasons) may be requested.
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WHAT IF I WANT TO UPGRADE OR ADD MORE CLASSES?
You can purchase additional class packs or upgrade to other membership packages anytime. Please speak with our front desk or visit our website for current offers.
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DO YOU OFFER DROP-IN CLASSES?
Yes, drop-in classes are available. However, we encourage purchasing class packs for better value.
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CAN I USE MY CLASS CREDITS FOR PRIVATE SESSIONS OR WORKSHOPS?
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1 credit is required for Wellness classes (Adult Ballet, Barre, Commercial Dance, Mat/Hot Mat Pilates, Aerial Yoga or Yoga/Hot Yoga) and Group Reformer classes.
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2 credits are required for Private classes (Private 1 on 1 Cadillac, Private 1 on 1 Chair, Private 1 on 1 Barrel or Private 1 on 1 Reformer)
Credits must be valid at the time of booking and will be deducted upon confirmation.
Schedule, coaches, and class formats are subject to change without prior notice.
Studio policies on cancellations, no-shows, and late arrivals apply.
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simultaneous attendance
Accounts sharing one class pack may book and attend classes at the same time, provided each attendance deducts one class credit from the shared pack.
Example: If two users attend different classes on the same day, two credits will be deducted.
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ACTIVATION DATE
The class pack becomes active on the first class booked or attended by any member, not on the purchase date.
Unused packs after 6 months from purchase may be considered expired if not activated.
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ARE THERE REFUNDS ON CLASS PACKS?
Class packs are non-refundable but transferable.
If you can no longer use your remaining credits, you may transfer them to another account by contacting the studio.
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PLEASE NOTE THAT:
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Transfers must be made before the packs expiry date
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Once transferred, credits follow the original validity period.
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Refunds are not available for unused or expired credits.
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We’re happy to help you manage transfers smoothly, just reach out to the front desk or email us at thecorespaceph@gmail.com
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MONTHLY MEMBERSHIPS
For other inquiries​ that are not answered by the guide below, send us a message on
Instagram @thecorespace.ph
Viber 0917 127 8008
FAQs​
​
General FAQs applies to monthly membership FAQs as well.
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4 OR 8 CREDITS PER MONTH MEMBERSHIP
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Each class pack is valid for one (1) calendar month from the activation date.
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This plan is not shareable and is redeemable once only per account.​
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All memberships require a minimum consecutive six (6) month commitment​
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HOW DOES MY MONTHLY MEMBERSHIP WORK?
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Monthly memberships (4-credit or 8-credit) run on a 30-day cycle.
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Example: If you purchase on January 15, your first month runs from Jan 15 to Feb 14, the next month will run Feb 15 to Mar 14, and so on.
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Membership is billed monthly on the start date of your cycle.
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Credits reset at the start of each cycle, and unused credits do not roll over.
This structure applies to all monthly memberships during your minimum consecutive six (6) month commitment.
Membership fees remain payable regardless of attendance or usage.
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WHAT HAPPENS IF I DON'T USE ALL MY CLASSES BEFORE THE EXPIRATION?
Unused classes will expire after the plan deadline and cannot be used or refunded.
Classes must be used within the active month.
Unused classes do not roll over to the next cycle and are non-refundable.
Classes cannot be shared, transferred, exchanged, or converted to cash or other services.
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WHERE CAN I USE MY 4 CREDITS?​
You may use credits to classes for Wellness and Reformer Room Classes.
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1 credit - Wellness Classes and Group Reformer Classes
2 credits - Private Classes (1 on 1 Private Reformer, 1 on 1 Private Cadillac, 1 on 1 Private Chair, and 1 on 1 Private Barrel)
Some classes may require prior experience or instructor approval.
All classes must be booked through the studio’s official booking system.
Bookings are subject to:
• Studio schedule
• Room capacity
• Instructor availability
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CAN I PAUSE OR EXTEND MY MEMBERSHIP VALIDITY?
Monthly Class Packs may be paused subject to Studio approval.
Pause requests must be submitted at least seven (7) days in advance via official studio channels.
Approved pauses will extend the membership expiration date.
Pauses cannot be applied retroactively.
Missed classes without prior notice are not eligible for pauses or extensions.
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CAN I PAUSE MY MEMBERSHIP IF I HAVE A PLANNED TRIP OR NEED TO TAKE A BREAK?
Only one pause is allowed within the 6-month validity period. Plans with a duration of less than 6 months are not eligible for a pause.
We understand that life gets busy and sometimes you need to take a break. We offer a pause option for class packs under the following conditions:
Pauses can be requested for a minimum of 2 weeks and up to 1 month per pause.
You must notify the studio at least 7 days before your intended pause start date.
Paused class packs will have their validity period extended by the duration of the pause.
Only ONE pause per 6-month validity period is allowed.
Pauses are subject to approval and documentation (e.g., travel plans or medical reasons) may be requested.​
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WHAT IF I WANT TO UPGRADE FROM 4 CREDITS TO 8 CREDITS PER MONTH?
Members may upgrade from a 4-credit to an 8-credit monthly membership at any time during their commitment period. The upgrade will take effect on the next billing cycle.
Please note that downgrades are not allowed during the active membership commitment.
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WHAT IF I DON’T WANT TO CONTINUE WITH MY MEMBERSHIP?
All memberships require a minimum consecutive six (6) month commitment. If you choose to cancel before completing the commitment period, you will be required to settle the remaining months in full in order to process the cancellation.
Once the commitment period is completed, memberships may be cancelled with prior notice in accordance with studio policy.
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MEMBER PERKS & PRIVILEGES
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Free full-day classes on your birthday 🎉
Enjoy unlimited classes on your birthday (valid on the day itself).
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10% off studio merchandise
Applicable to regular-priced merch only.
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10% off Private Classes
Discount applies to standard private session rates.
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20% Friends & Family Discount
Enjoy 20% off when booking classes for immediate family members or friends.
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We’re happy to help you manage transfers smoothly, just reach out to the front desk or email us at thecorespaceph@gmail.com
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