Group Private Class - 6 Reformers

Cancellation Policy

​CLASS CANCELLATION POLICY If you need to cancel or reschedule your class, please review our policy below: Cancellations made at least 12 hours before class or appointment start time will be credited back to your account for future use. Cancellations made within 12 hours of the class start time are considered late cancellations. The session will be deducted from your package and cannot be credited back. If you’d like to switch to another class, please do so before the 12-hour cutoff to avoid losing your session. ​ SENDING A FRIEND IN YOUR PLACE Contact the studio’s front desk so our team can update the booking and ensure your buddy is ready to go and suited to the class level. Your guest must have (or create) an account before class. New students are required to book and attend a FOUNDATION BEGINNER CLASS before joining any regular class. This session provides a brief orientation with the instructor and an introduction to the Reformer and studio method to ensure a safe and effective experience. LATE ARRIVAL POLICY We understand that sometimes life happens and you might run late. However, due to a limited number of machines and to keep classes running smoothly: ​We encourage all clients to arrive 15 minutes before their scheduled session. This allows time to check in, prepare, and settle in before class begins. ​ Grace Period for Late Arrivals Clients may enter the class within 10 minutes after the scheduled start time. After 10 minutes, entry will no longer be allowed to avoid disrupting the session and for safety reasons. This is considered a used class and can no longer be rescheduled or refunded. Missed time due to late arrival cannot be credited, refunded, or transferred If you are registered for a class but have not arrived by the start time, your spot may be given to a waitlisted or drop-in student. ​​​ STUDIO CHANGES AND CANCELLATION POLICY From time to time, classes may be canceled by the studio due to unforeseen circumstances such as: Instructor unavailability Equipment issues Weather or other emergencies If a class is canceled by the studio: We will notify you as soon as possible via your registered contact number and email. You will receive a full credit or refund for the canceled class. You will be given priority booking to reschedule into another preferred class, subject to availability. Credits can be applied to future classes or services at your convenience. The studio reserves the right to adjust schedules or substitute instructors.